Frequently Asked Questions

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OneClickSolar facilitates the purchase and installation of residential solar panels. Customers can plan their own roof layout and pick from competitive solar equipment packages. The system automated these processes with online scheduling and communication systems.

Check out this great Pin that explains the process: http://pin.it/RoZ8mdR

 

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When a customer has an issue with an order, they have the ability to raise a dispute. In 95% of the cases, issues can be resolved through the OneClickSolar online chat system between the customer and one of our customer service representatives.  OneClickSolar customer service representatives can review the customer’s complaint and resolving their issue appropriately if need be.

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System Monitoring provides real time PV performance monitoring through immediate fault detection and alerts at module level, string level and system level. OneClickSolar will automatically alert your installer of any faults or performance issues to ensure your Solar Equipment is working correctly. If a repair or service request is required OneClickSolar will automatically facilitate the repair and allow you to pick the day of servicing.

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The first step is to contact OneClickSolar support though one of the means blisted below and a trained support agent will help you through this process.

Online Chat at: http://www.oneclicksolar.com 

Phone: 888-Solar15 (888-765-2715)

Or you can contact us at: http://www.oneclicksolar.com/site/contact

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OneClickSolar.com is expanding its states and cities all the time. We are working to bring this innovative service nationwide. To see if we in your area simply enter your address at the start page too see if your home is eligible for installation with our system.  If service is not yet available, you can add your email to our contact list and we will notify you when service is available in your area.

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From the date of order the customer has a 72 hour cancellation window. If the customer wishes to cancel the order subsequent to the 72 hour cancellation date the customer will be charge a penalty fee.

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OneClickSolar warrants that the system as designed and certified during site inspection will consist of the specific package and materials as ordered.  All substitutions of products contained in the package will be subject to approval by the customer.

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OneClickSolar will handle your permit design get approval from your local AHJ for your installation.

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When you enter your estimated monthly electric bill or enter your 12 month electricity usage the OneClickSolar design tool will automatically calculate the amount of panels for your home to offset your electricity bill.

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All warranty information will be provided to the customer during the package selection process. OneClickSolar passes on the manufacturers equipment warranties to the customer.

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OneClickSolar offers Enphase microinverters and the very efficient SolarEdge power optimizers.

 

Deciding on the right inverter for your solar system can be a daunting and confusing decision. What is the difference between micro inverters and power optimizers anyway? What does that even mean? We are here to help you decide which is the right inverter for your solar system, and once you understand the differences, the choice will be easy!

 

See whats best for your home, this blog article has great information on which one is right for you: Micro Inverters vs. Power Optimizers, How do I choose?

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Micro Inverters are preferred over conventional solar inverters because of their several advantages. Usually, solar modules get compromised due to normal shading, debris, or snow accumulation. When this happens, the energy output suffers, which means that you won’t get sufficient energy needed to meet your demands.

 

Thankfully, Micro Inverters work independently. They are not affected by malfunctioning of any one solar module or total failure of the entire system. Enphase Micro-Inverters, in particular, are designed to offer multiple advantages when it comes to powering your home. They ensure optimal power output for every solar module that is connected to them.

 

The way Enphase Micro-Inverters work

 

Modern manufacturers design their solar panels with in-built Micro Inverters which solves one problem or the other. Apart from that, they ensure that their systems are equipped with features that allow gathering of data and relaying it into a form that can be understood by the user.

 

For example, Enphase Micro-Inverters use a feature called Envoy, whose job is to collect data from the Micro Inverters so that it can be delivered to intelligent software. In addition to this, the feature is also efficient in communicating with your installation expert. This allows them to remotely identify issues when they arise. Updates can also be delivered back to the Enphase Micro-Inverters.

 

Finally, this information can also be relayed on a screen or app so as to let you track your system’s output, performance, and many more. This is an indispensable tool for tracking your energy usage at home.

 

The concept

 

With a system that’s built using Enphase Micro-Inverters, you don’t need large transformers or electrolytic capacitors . Instead, these components are replaced by extremely efficient thin-film capacitors which do not overheat – thus we do not need a cooling fan.

 

And when a single solar panel is connected to a thin-film capacitor, that panel is tuned so that its power output will be independent from the rest of the system. Any underperforming panel has no effect on the surrounding ones. This makes for significant energy gains which cannot be realized with string inverters.

 

Conclusion

 

Enphase Micro-Inverters do more than what inverters are generally made to do. Furthermore, they meet stringent safety standards, making their approval easier compared to other inverters. And because they last longer and are cost-effective in the long run, modern residential homeowners prefer them over other inverters.

 

Example of Micro-Inverter Connection

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Power Optimizers like SolarEdge increase the generation of electricity of solar modules by ensuring a smooth flow of current and optimum performance of each solar module. The modules of the solar panel in an array are connected in series just like batteries. The system generates optimum electricity when all the modules are working to the fullest.

 

Various factors like changes in temperature, shades, leave coverings and others can cause the module to underperform. It results in the production of lower energy and the other modules are also impacted and the whole flow of energy is restricted. SolarEdge Power Optimizers come handy in a situation like this. It is a DC/DC converter and you've it attached right at the module level, which replaces the junction box. The optimizer helps each module to work at its Maximum Power Point (MPPT) and then it converts the energy for the ideal voltage and electricity for the solar array. In short, it helps the solar system generate more electricity.

 

Real-time performance of the solar modules can also be tracked with SolarEdge Power Optimizer’s advanced monitoring system. This data helps in module level maintenance and saves you money. The safety feature of the equipment also shuts it down automatically when the inverter or the grid power stops working.

Example Power Optimizer with String Inverter Connection

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If you are looking to have a solar power system installed at your home, this needs to be implemented within the context of your grid. Your new solar power system is meant to work in conjunction with your existing residential utility company in an effort to provide a stable and consistent source of power.

 

By day, your solar power will become the primary mechanism by which you get electricity in your home. If the system ends up producing more electricity that you are actually using in your home, it is possible that you can receive some net metering that winds up crediting you a portion of the power that you generate on the grid in excess of what you actually use.

 

By night, you may find that your demand for electricity exceeds the amount of electricity produced by your solar unit. If this is the case, the utility company will give you some addition power to make up the difference. Your solar power system can also be designed with a battery backup installed. This will charge during the daytime hours when your solar system is producing excess power. It then gives power back to your home at night just in case there is a power outage in the area.

 

So to summarize most of the time it just makes sense to stay connected to the grid and work together.

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